FAQ
Frequently Asked Questions
1. How do I choose the right size?
We recommend checking our size guide before placing your order.
Each product page includes sizing information to help you find the best fit for your comfort.
2. Are the products suitable for daily use?
Yes. Our ergonomic products are designed for everyday comfort and support, making them easy to use during your daily activities.
3. How long does shipping take?
Orders are processed within 1–2 business days.
Estimated delivery time is 3–9 business days, depending on your location.
4. Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number by email so you can follow your delivery.
5. What is your return policy?
We want you to be satisfied with your purchase.
If you experience any issues or are not satisfied with your product, you can contact us within 30 days of receiving your order.
Depending on the situation, we may offer:
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A refund, or
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A product replacement
6. What if I receive a defective or damaged product?
If your product arrives damaged or defective, please contact us as soon as possible.
Our team will assist you with a replacement or refund at no additional cost.
7. Do you offer a warranty?
Yes. We stand behind the quality of our products.
If there is a manufacturing defect, we will provide a replacement or refund.
8. Is it safe to pay on your website?
Yes. Our store uses Shopify Secure Payments, SSL encryption, and trusted payment providers to ensure your information is fully protected.
9. How can I contact your support team?
You can contact us through our contact form or by email at:
Our support team typically responds within 24 business hours.