Política de privacidad
Last updated: March 14, 2026
ASCENDA operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a personalized shopping experience (the “Services”). ASCENDA is powered by Shopify, which allows us to deliver these Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, complete a transaction, or otherwise interact with our Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described here.
Personal information we collect or process
When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be used to identify you.
Depending on how you interact with our Services, where you live, and as permitted by applicable law, we may collect or process the following categories of personal information:
Contact information such as your name, address, billing address, shipping address, phone number, and email address.
Financial information such as credit card details, debit card information, payment method, transaction data, payment confirmation, and other payment-related information.
Account information such as your username, password, preferences, security questions, and account settings.
Transaction information including items you view, add to your cart, save to a wishlist, purchase, return, exchange, or cancel, as well as your past purchases.
Communications with us, including the information you provide when contacting customer support.
Device information such as details about your device, browser, network connection, IP address, and other unique identifiers.
Usage information related to how you interact with our website, including how and when you navigate or engage with our Services.
Sources of personal information
We may collect personal information from several sources:
Directly from you when you create an account, place an order, contact us, or otherwise provide personal information.
Automatically through our Services when you visit our website or use our products or services, including through cookies and similar technologies.
From our service providers when they process information on our behalf.
From our business partners or other third parties.
How we use your personal information
Depending on how you interact with us or use our Services, we may use personal information for the following purposes:
Providing, customizing, and improving our Services. We use personal information to process orders, handle payments, deliver products, manage your account, process returns or exchanges, remember preferences, recommend products, and improve your shopping experience.
Marketing and advertising. We may use your information to send promotional emails, marketing messages, or advertisements about products and services that may interest you, including personalized ads shown on our website or other platforms.
Security and fraud prevention. Personal information may be used to verify accounts, detect fraudulent activity, maintain secure payment systems, and protect our Services, customers, and business.
Communication with you. We use your information to respond to customer service requests, provide support, and maintain communication related to your orders or account.
Legal purposes. Personal information may be used to comply with legal obligations, respond to lawful requests from authorities, enforce our policies, or protect the rights, property, or safety of ASCENDA and our users.
How we share personal information
In certain situations, we may share your personal information with third parties for legitimate business purposes consistent with this Privacy Policy. These situations may include:
Sharing with Shopify, vendors, and service providers that help operate our business, such as payment processing, analytics, customer support, cloud storage, fulfillment, and shipping services.
Sharing with marketing and advertising partners to help promote our products and provide personalized advertising experiences.
Sharing when you instruct or authorize us to provide information to third parties, such as when placing an order for delivery or using social media integrations.
Sharing with affiliates or companies within our business group.
Sharing when required for legal reasons, such as complying with applicable laws, responding to court orders, or protecting our rights, customers, or services.
Relationship with Shopify
Our Services are hosted by Shopify. Shopify collects and processes certain personal information related to your access and use of our store in order to operate and improve the platform. Information you submit through our store may be shared with Shopify and third parties located in other countries to support the delivery of our Services.
To learn more about how Shopify uses personal information and your rights regarding Shopify’s processing of your data, please review Shopify’s privacy policy at https://privacy.shopify.com.
Third-party websites and links
Our Services may contain links to websites or online platforms operated by third parties. If you follow a link to another website, please review their privacy and security policies. We are not responsible for the content, privacy practices, or security of third-party websites.
Children’s data
Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe that a child has provided personal information to us, please contact us so that we can remove the information.
Security and data retention
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security. We recommend that you avoid sharing sensitive information through unsecured channels.
We retain personal information only as long as necessary to provide our Services, maintain accounts, comply with legal obligations, resolve disputes, or enforce our agreements and policies.
Your rights and choices
Depending on where you live, you may have certain rights regarding your personal information, including:
The right to access personal information we hold about you.
The right to request deletion of your personal information.
The right to request correction of inaccurate information.
The right to request a copy of your data or transfer it to another organization in certain circumstances.
Managing communication preferences. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails. Even if you unsubscribe from promotional emails, we may still send transactional messages related to your orders or account.
Complaints
If you have concerns about how we handle your personal information, please contact us using the contact details below. You may also have the right to submit a complaint to your local data protection authority.
International data transfers
Your personal information may be transferred to, stored, and processed in countries outside of your country of residence. When we transfer personal data internationally, we rely on recognized legal mechanisms designed to protect your information in accordance with applicable data protection laws.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal requirements. The updated version will be posted on this page with the revised “Last updated” date.
Contact
If you have questions about this Privacy Policy or how we handle your personal information, please contact us at: