Política de reembolso

Return Policy – ASCENDA

At ASCENDA, we focus on products that improve everyday comfort, support your body, and help you move more freely. Our goal is to offer ergonomic products that contribute to better daily well-being and a more comfortable lifestyle.

If for any reason you are not satisfied with your order, please review the return guidelines below.

For hygiene and product safety reasons, certain items cannot be returned. Body support products such as shapewear or other items that are worn directly on or close to the body are not eligible for return once the packaging has been opened or the product has been used.

If your product arrives damaged, has a manufacturing defect, or you receive the wrong item, please contact us as soon as possible. Once we review the situation, our team will provide an appropriate solution, which may include sending a replacement at no additional cost.

For any return requests or order-related issues, please contact our customer support team first by email. Our team will review your request and guide you through the next steps. Returns sent without contacting us in advance may not be accepted.

ASCENDA reserves the right to refuse returns if products have been used, damaged, incomplete, or are not eligible for return due to hygiene reasons.

If you have any questions about this policy, our support team will be happy to help.

Contact: info@ascendabrand.co